Effective Date: April 16, 2025 Last Updated: April 16, 2025
Morphsync Tech Private Limited ("Morphsync", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines in detail how we collect, use, store, share, and safeguard your personal information when you interact with our website, products, and services.
1. Introduction and Scope
This Privacy Policy applies to all personal data collected through:
- Our official website (www.morphsync.com)
- Communications via email or phone
- Interactions with our support or sales team
- Events, webinars, and promotional campaigns
- Any other digital touchpoints where Morphsync processes your data
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms, please discontinue use of our services.
2. Information We Collect
We may collect the following categories of data:
a. Personal Identifiable Information (PII)
- Full Name
- Email Address
- Phone Number
- Company/Organization Name
- Job Title/Position
- Postal/Shipping Address
b. Technical and Device Data
- IP address
- Browser type and version
- Device identifiers and type (mobile, desktop)
- Operating system and platform
- Referrer URL and browsing behavior
c. Usage and Interaction Data
- Pages visited on our site
- Clickstream and navigation patterns
- Session duration and interaction metrics
- Error logs and diagnostics
d. Transactional and Communication Data
- Service inquiries or requests submitted
- Correspondence via email, chat, or calls
- Payment method and transaction history (when applicable)
e. Cookies and Tracking Technologies
- Session cookies
- Persistent cookies
- Analytics scripts (e.g., Google Analytics)
- Pixel tags for ad tracking
3. Legal Basis and Purposes of Data Processing
We process your data under the following legal bases:
- Performance of a Contract: When you use our services or enter into a business agreement
- Legitimate Interests: For business operations, analytics, marketing (with opt-out), and service enhancements
- Consent: For marketing communications, cookies, and promotions
- Compliance with Legal Obligations: For regulatory reporting and recordkeeping
We use your data for:
- Delivering and managing services you request
- Communicating order status, support updates, or account notifications
- Sending newsletters, promotional offers, and product updates
- Analyzing site usage and improving customer experience
- Preventing fraud, abuse, and unauthorized access
4. Sharing and Disclosure of Information
Your personal data is never sold or leased to third parties. However, we may share it with:
- Authorized Internal Teams: Including support, sales, technical staff
- Service Providers and Processors: Such as hosting providers, analytics vendors, payment gateways
- Regulatory and Legal Authorities: When required by law or legal proceedings
- Business Transfers: In the event of a merger, acquisition, or asset sale
All third-party access is strictly governed by confidentiality agreements and data protection clauses.
5. Data Storage and Security
We employ robust technical and organizational measures to secure your data:
- Encryption: TLS/SSL protocols for data in transit and encryption at rest
- Firewalls and Intrusion Detection: Regularly updated and monitored
- Access Controls: Role-based access and authentication protocols
- Security Audits: Periodic vulnerability assessments and patches
Despite these measures, no system can guarantee 100% security. We encourage you to also adopt best practices (e.g., using strong passwords).
6. Your Privacy Rights
Under applicable data protection laws (e.g., GDPR, PDPB, etc.), you have the following rights:
- Right to Access: Request a copy of the personal data we hold
- Right to Rectify: Correct inaccurate or incomplete data
- Right to Erasure ("Right to be Forgotten")
- Right to Restrict Processing
- Right to Object to Processing
- Right to Data Portability
- Right to Withdraw Consent at Any Time
To exercise any rights, contact us via the details below. Requests will be responded to within the statutory timeframe.
7. Use of Cookies and Tracking Technologies
We use cookies to:
- Recognize returning users
- Store preferences (e.g., language, login)
- Track performance via analytics
- Deliver targeted ads through third-party platforms
You have full control:
- Opt-out through browser settings or cookie banners
- Adjust cookie preferences anytime via our site
8. Data Retention
We retain your data only for as long as necessary to fulfill the purpose it was collected for, including:
- Business needs
- Contractual obligations
- Legal and regulatory requirements
When data is no longer needed, it is securely deleted or anonymized.
9. External Links and Third-Party Sites
Our website may contain links to external websites. Morphsync is not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal data.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be notified via:
- Website announcements
- Email (if you are subscribed)
- Updated effective date at the top of the policy
Your continued use of the site or services indicates acceptance of the updated policy.
11. Contact Us
For questions, complaints, or data access requests, please contact:
Morphsync Tech Private Limited 📍 01 – Global Residency, Ugat – Bhesan Road, Near South Gujarat Medical College, Jahangirabad, Surat, Gujarat 395009, India 📧 [email protected] 📞 +91 93131 90741