Frequently Asked Questions
What types of software solutions do you develop?
We develop custom software tailored to your business needs — including web apps, mobile apps, enterprise systems, ERP solutions, SaaS platforms, chatbots, and Shopify apps. Whether you're a startup or an established business, we build scalable, secure, and high-performance solutions designed to grow with you.
How do you manage software development projects?
We follow an agile and collaborative development process. Projects are broken into clear phases with milestone reviews, regular updates, and client feedback at every step. Our focus is always on transparency, quality, and on-time delivery.
How do you manage software development projects?
Our team is proficient in a wide range of technologies including but not limited to:
- Frontend: React, Angular, Vue.js
- Backend: Node.js, PHP, Laravel, Java, JSP, FLASK
- Mobile: Flutter, React Native, Kotlin
- CMS & eCommerce: WordPress, Shopify (custom themes, plugins, and apps)
- Databases: MySQL, PostgreSQL, MongoDB
- Cloud: AWS, Azure, Google Cloud
Do I own the code after the project is complete?
Yes. Once the final payment is completed, you receive full ownership of the source code and deliverables, unless otherwise stated in the contract.
Do you provide post-launch support?
Yes, we offer a range of paid post-launch support and maintenance packages to help you manage, update, and scale your software efficiently after delivery. These services are optional and must be confirmed at the project initiation stage so we can include them in the scope and planning.
- Installment 1: 20% as a confirmation payment (non-refundable)
- Installment 2: 30% when the project is 50% complete or 50% of the timeline is reached (whichever comes first)
- Installment 3: 50% before final delivery
Can I cancel the project and get a refund?
- The 20% confirmation payment is non-refundable
- Any third-party purchases are non-refundable
- Refunds are not issued for work already completed or in progress
What types of hosting plans do you offer?
We offer a range of dynamic web hosting solutions, including shared hosting, cloud hosting, and custom enterprise-level setups. Each plan is designed for speed, reliability, and scalability to fit your specific business needs.
Do you offer domain registration and SSL certificates?
Yes. We provide domain registration, domain management, and SSL certificate setup as add-on services. These can be bundled with your hosting plan or purchased separately. Additionally, we offer a free subdomain under thetechpacks.com (e.g., yourname.thetechpacks.com) with every hosting plan — ideal for personal sites, test environments, or startups getting started quickly.
How long does it take to activate my hosting service?
All hosting accounts are activated within 24 working hours after payment confirmation. This applies to all plans, including those with custom configurations. You will receive full access details via email once your account is live.
Do you offer 24/7 support?
Yes, we offer 24/7 customer support via email and chat. Whether it's a technical issue or general inquiry, our team is always ready to assist.
Can I cancel my hosting plan? Will I get a refund?
Cancellations are only accepted within 3 days of placing the hosting order. After 3 days, no refunds or cancellations will be provided, regardless of usage or activation status.
Is hosting refundable if I purchased third-party add-ons?
No. Any third-party services (such as domains, SSLs, or paid tools) are non-refundable, even if the hosting service is canceled within the 3-day window.
Can I upgrade or downgrade my plan later?
Yes. You can upgrade or downgrade your hosting plan at any time. Just reach out to our support team, and we’ll guide you through the process based on your usage and traffic needs.